Cosmetology Practice Test – Pass the Massachusetts State Board Exam (2026 Guide)

The appropriate response when a cosmetologist notices a client has lice is to refrain from providing services and advise the client to seek medical treatment. This is because lice are a contagious condition that can spread easily, not only to other clients but also to the cosmetologist and staff. By choosing to refuse service, the cosmetologist is prioritizing the health and safety of everyone in the salon environment.

Advising the client to seek medical treatment is also crucial, as a healthcare professional can provide appropriate solutions and treatments to effectively eliminate the lice infestation. This response promotes a responsible approach to public health and hygiene standards within the cosmetology profession. Moreover, handling such situations professionally helps maintain the salon's reputation and protects the cosmetologist’s license, ensuring compliance with health regulations.

Addressing the situation directly and encouraging the client to seek proper care demonstrates professionalism and care for the client’s well-being, which is a key aspect of customer service in the cosmetology field.